Refund policy
Return & Refund Policy
At Zoriva Athletics, we want you to feel confident with every purchase.
Returns
We accept eligible returns within 7 days of delivery.
To be eligible for a return, your item must be:
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Unworn, unused, and in its original condition.
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Free from stains, odors, makeup, deodorant marks, or signs of wear.
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Returned with all original tags and packaging, when applicable.
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Accompanied by proof of purchase.
To request a return, please contact our customer support team before sending your item back. Items returned without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible and include your order number and clear photos of the item.
We will review the issue and provide an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you about the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.
Original shipping charges, when applicable, may not be refundable.
Exchanges
If you need a different size or color, please contact us. Availability cannot be guaranteed.
Questions
For questions regarding returns or refunds, please contact Zoriva Athletics through the contact information provided on our website.